A More Seamless
Patient Experience

You'll begin receiving texts from two new numbers. We recommend saving both to your contacts.

Our main office number remains unchanged: (310) 443-5273. Please continue calling or texting it for questions or scheduling.

A deposit is now required to secure your reservation. Our team can assist by phone, or send you a secure payment link to complete it online.

Cancellation & Rescheduling

We kindly ask for at least 48 hours' notice to cancel or reschedule. Deposits are refundable within that notice period. Changes within 48 hours, including same-day changes and no-shows, forfeit the deposit.

Applying Your Deposit

If you move forward following your consultation, your deposit may be applied toward services by the same provider when booked within four weeks of your consultation.

With our new system, you'll have an updated digital patient profile to help simplify your experience with our practice.

Before your next visit, you'll receive an email or text message with instructions to set up your account and complete any requested information. Please follow the instructions provided to activate your account and prepare for your appointment.

Our team is happy to assist if you have any questions or experience difficulty accessing your account.

We're moving to digital intake and consent forms to make preparing for your appointment easier and your arrival more efficient.

You'll receive a secure link by email or text to complete any required:

• —Patient intake and medical history forms
• —Treatment-specific consent forms
• —Updated patient information
• —Pre-appointment screening and documentation

Please complete your forms before arriving whenever possible. Taking care of these details in advance allows for a smoother check-in and helps your provider focus on your treatment and individual goals.

If you need assistance, our team will be happy to guide you through the process.

As part of our commitment to your safety and personalized care, patients will complete a brief annual medical assessment. Your appointment may be in person or via telehealth. This allows our team to review your health history, address any relevant changes, and determine your medical eligibility for aesthetic treatments.

Our team will provide instructions for scheduling and completing your assessment when it's due.

As we complete the move to our new system, you may notice a few temporary changes, including:

• —Appointment reminders arriving from a new phone number
• —Occasional duplicate confirmations or reminders
• —Requests to update your information or complete new digital forms
• —New links for appointment documents and account access

We appreciate your patience as we make these improvements and work to ensure a smooth transition.

While our technology is evolving, our commitment to exceptional care, thoughtful service, and the personalized Rivkin Aesthetics experience remains unchanged.

If you have questions about your upcoming appointment, patient account, payment information, or required forms, our team is always happy to assist.